・You do not receive e-mail of confirmation although you register your information or you send your order.
Our shop sends an e-mail automatically to check whether the address you filled out is right.
This case, you might be typing error of address.
Please check again whether the address you filled out is right.
・You do not receive the e-mail about checking our stock of your order, although you receive an e-mail of confirmation automatically.
Our shop usually sends the e-mail about checking our stock of your order within 24 hours (within 48 hours in the case containing our regular holiday) after we accept your order.
However there is sometimes the case that you cannot receive the mail.
(There is the possibility that an e-mail is sent within 48 hours when we receive many orders because of the our SALE period.)
The causes we think are the disappearance of your e-mail in our server or in the server you use, or the delay of your e-mail because of a communicate bug.
Also, there is the possibility that our e-mail be distributed to spam folder because of the systems to protect from the spam automatically by the security or e-mail software you use.
In particular, we think that the possibility of automatic sorting of spam is high when the mail about confirmation of the stock does not arrive at all after the automatic confirmation e-mail has arrived.
If the case like this is happened, please reply to the "Order contents automatic confirmation e-mail".
・You do not receive an e-mail at all although your address is right.
On other than the above causes, there is also the possibility that your mail box is full.
・To the customer who uses an e-mail address of overseas.
In the case of that you use an e-mail address of overseas, there is sometimes the case that you cannot receive an e-mail from our shop at all although your e-mail address is right.
And the domains that you can not receive an e-mail from our shop at all and we have already checked that we cannot send at all are "aol.com" and "t-online.de" and "free.fr".
About those domains return as an error a few days later.
(The cause maybe be to protect from spam mail.)
In particular, the customer who uses the above domains, please order by other mail addresses.
・To the customer who do not receive e-mail from our shop although you checked above.
Please contact from here.
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